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Frequently Asked Questions
 
What is an Exacard Account?
An Exacard Account is an e-money account that you setup online. Once an account is established, you can fund it with bank transfers, cash vouchers and more.
 
How can I recover my password?
If you have forgotten your password, you will have to verify your identity by following the steps:

Click on the 'Forgotten Password?' link on your account. Enter your email address carefully and read the on-screen instructions. You will be asked for the answer your security question. You will receive an email with further instructions.
 
Is Exacard Account a bank account?
Your account is an e-money account, similar to a bank account. An Exacard Account allows you to fund and create MasterCard cards as well as to do certain money transactions.
 
Can I have more than one funding source to load my Exacard Account?
Yes, you can have more than one funding source (personal bank account, voucher, iDeal, Giropay etc) to load your account.
 
Which address do I use when asked during a purchase with my Exacard Prepaid MasterCard?
Every Prepaid Easybuy MasterCard is registered to the user. Please use the same address you provided to us during your registration.
 

 

 
 
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Algemeen: info@exacard.com
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  MasterCard and the MasterCard Brand Mark are registered trademarks of MasterCard International Incorporated. The Exacard Prepaid Card is issued by Transact Network Limited pursuant to licence by MasterCard International Incorporated. Transact Network Limited is authorised and regulated by the Financial Services Commission